Refund & Cancellation Policy

1. Scope and your legal rights

This Refund and Cancellation Policy applies when a parent, guardian or adult learner purchases online teaching services from ALIF QURAN LTD, trading as Alif Quran Academy. It should be read with the service information and payment terms provided when you enrol.

All customers are covered by this policy. Depending on where you live, you may also have mandatory consumer rights under the law that applies to you. Nothing in this policy excludes or limits a statutory or mandatory right where doing so would be unlawful.

2. Three free trial classes

The first three trial classes are completely free. No tuition fee is charged for them and attending the trials does not require you to continue.

After completing lesson 3, you may choose whether to continue. If you continue, you must purchase a regular plan before lesson 4 begins. Lesson 4 is the first paid lesson. Before payment, we will confirm the plan, price, lesson length, class frequency and billing period.

3. Your 14-day cooling-off period

Lessons 1, 2 and 3 are free, so they do not start the cooling-off period. For all customers, the 14-day cooling-off period will normally begin when you purchase your regular plan after lesson 3 and before lesson 4. You do not need to give us a reason to cancel during this period.

• If you cancel after paying but before lesson 4 begins: you will normally receive a full refund.
• If you asked us to begin regular lessons immediately: you can still cancel, but you may need to pay only for paid lessons already provided from the fourth lesson onwards.
• If the full service has already been completed: your right to cancel may end, but only where you clearly agreed to this in advance and the law allows it.

4. Monthly tuition and future payments

Monthly tuition reserves a recurring teacher and lesson time; it is not automatically treated as a separate purchase for each attended lesson. You may ask us to stop future renewals before the next agreed billing date. We do not charge a separate cancellation penalty merely for ending future monthly service.

Fees already due for teaching supplied, or for a period that has begun after the cooling-off period, are not automatically refundable simply because a learner stops attending. We will still consider any statutory remedy, academy failure, agreed cancellation term or exceptional circumstance that applies.

5. Multi-month plans and prepaid packages

You may contact us to cancel a multi-month plan or prepaid package. Any refund due will be assessed fairly by considering the unused future service, lessons already supplied and reasonable direct costs that cannot be recovered. We will not impose an excessive administrative charge or deduct the same loss twice.

If a package includes discounted or bonus hours, the calculation will use the package terms communicated before purchase and will not introduce a new penalty after cancellation. Mandatory cooling-off and service-quality rights take priority over package rules.

6. Student absence, lateness and rescheduling

A teacher and time slot are reserved for each scheduled class. A missed class or late arrival caused by the student does not automatically create a right to a refund. Where notice is given, we may offer a rescheduled class under the rescheduling rules and subject to teacher availability.

This section does not apply where the Academy failed to provide the agreed class or where a statutory remedy is available.

Eid ul-Fitr and Eid ul-Adha holidays

Eid ul-Fitr and Eid ul-Adha are paid Academy holidays. Fees for lessons that fall on these holiday dates are non-refundable. Because our teachers are based in different countries and Eid may be observed on different dates, affected lessons can be rescheduled to a suitable alternative time, subject to teacher availability.

7. Teacher or Academy cancellation

If a teacher or Alif Quran Academy cannot provide a scheduled lesson, we will first offer a suitable replacement teacher or a reasonable rescheduled time. If we cannot provide the lesson within a reasonable period, we will offer an appropriate lesson credit or proportionate refund, taking account of your legal rights and preference where required by law.

If we permanently discontinue a paid service, we will refund any amount paid for the part we will not supply.

8. Technical problems

If an Academy or teacher-side technical problem prevents the class from being delivered, we will arrange a replacement lesson. If the problem cannot be remedied within a reasonable time, an appropriate credit or proportionate refund will be considered.

Problems with a student's device, software, electricity or internet connection do not automatically qualify for a refund because the teacher's time was reserved. Please contact us promptly; we will review the circumstances and may offer a reasonable alternative where possible.

9. Teaching quality and services not as described

We aim to provide teaching with reasonable care and skill and in line with the service description agreed at enrolment. If you believe the service was not provided properly, tell us as soon as possible and explain the concern.

Where required by consumer law, we will provide an appropriate remedy, which may include repeat performance, a suitable teacher change, a price reduction or refund. Nothing in this policy removes those rights.

Exceptional circumstances

Serious illness, bereavement or another significant unexpected event will be reviewed sensitively. We may request reasonable supporting information and may provide additional goodwill arrangements, but this does not reduce any legal entitlement.

10. How refunds are calculated and paid

• We consider the amount paid, the service already supplied, the unused part and any reasonable direct non-recoverable cost.
• No administration fee is deducted from a statutory cooling-off refund unless the law permits it.
• We provide a written explanation where an amount is deducted.
• Approved refunds are normally returned to the original payment method and in the original payment currency.
• We aim to issue an approved refund within 14 days, and always within any shorter or mandatory legal deadline that applies.

11. How to cancel or request a refund

Send a clear cancellation or refund request by email or WhatsApp. Please include the payer's name, the student's name, the course or plan, payment date and enough information for us to identify the account. You do not need to give a reason when exercising a valid cooling-off right.

We aim to acknowledge requests within three business days and will communicate the outcome in writing. Your cancellation is effective when your clear statement is received, subject to applicable law.

12. Company details and policy changes

ALIF QURAN LTD, trading as Alif Quran Academy
Company number: 16378523
Registered office: 124 City Road, London, EC1V 2NX, United Kingdom

We may update this policy to reflect changes in our service or the law. A change will not retrospectively remove rights that applied when you purchased. The version shown at the time of purchase will normally govern that purchase unless a legal change or a more favourable written agreement applies.

If a concern is not resolved after contacting us, customers in the United Kingdom can obtain independent guidance from Citizens Advice consumer services.